Why Did I Get a Bill? - Medtech Orthopedics

You Received a Brace. We Handled the Rest.

If you were given a knee brace, back brace, walking boot, or other orthopedic support during your recent visit to an:

Urgent care clinic

Primary care office

Pain management center

Or from a physical or occupational therapist

…then your brace likely came from Medtech Orthopedics — even if we weren’t the ones you spoke with directly.

Delivering braces quickly

Either in the clinic or shipped directly to your door

Handling insurance billing

On behalf of you and your provider

Supporting patients

With questions about their brace, their bill, or how to use the equipment properly

So Why Am I Being Billed?

We billed your health insurance for the brace you received. Depending on your plan, your insurance may have:

If your plan left a remaining amount, that’s what you see on your statement from Medtech.

Applied the charge to your deductible

Required a copay or coinsurance

Or partially covered the brace, leaving a balance

💡 Tip: Your welcome text from Equipia makes it easy to view your insurance details and benefits. Didn’t get it? Click here and open a email for customercare@medtechortho.com

What If I Don’t Recognize Medtech?

That’s common — many patients receive a brace during their visit and don’t realize it’s handled by a specialty provider like us. We are not your clinic, but we work directly with your provider to supply and bill the brace properly.

You may also see our consumer platform, RapidDME.ai, listed if you ordered your brace online with a prescription.